Battleground Live - Notice history

All systems operational

100% - uptime

Battleground Live Australia - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Battleground Live UK - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026
Operational

Twilio (SMS provider) - Operational

Battleground Live Email - Australia - Operational

Battleground Live Email - UK - Operational

Courier (Touchbase SMS and Push) - Operational

Notice history

Aug 2026

No notices reported this month

Jul 2026

Automated Alert: Minimal Customer Impact
  • Resolved
    UTC
    Resolved

    We have fully investigated the issue with Validity Period setting within Messaging Services, and it was determined that the impact was limited to a small set of customers. All systems are operational.

Jun 2026

Messaging Service Whatsapp Geo Match Degraded
  • Resolved
    UTC
    Resolved

    WhatsApp senders are being properly selected to match the desired destinations and it is operating normally at this time.

  • Monitoring
    UTC
    Monitoring

    We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

  • Update
    UTC
    Update

    Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details.

  • Identified
    UTC
    Identified

    Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour.

  • Investigating
    UTC
    Investigating

    Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.

Send Pipeline Latency
  • Resolved
    UTC
    Resolved

    Send pipeline has resolved and enqueued messages are now sending properly.

  • Monitoring
    UTC
    Monitoring

    Messages are being processed while our pipeline continues to process enqueued messages.

  • Update
    UTC
    Update

    The team has identified that the most recent deployment was not the cause of the regression. The team is still working on identifying the root cause. Messages will not be dropped, and they will be processed once the fix is out.

  • Update
    UTC
    Update

    The rollback deploy will land in about 30 minutes.

  • Identified
    UTC
    Identified

    The team has identified a regression causing send requests to be stuck in a queued state. We have initiated a rollback to quickly resolve the issue. More updates to follow

Jun 2026 to Aug 2026

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