tag:status.battleground.com.au,2005:/history Battleground Live Status - Incident history 2026-10-10T00:25:54.945+00:00 Battleground Live tag:status.battleground.com.au,2005:Incident/cmv1nqnon03430kl4ns3lc0a7 2026-10-10T00:25:54.945+00:00 2026-10-10T00:40:51.746+00:00 Queued Messages Type: Incident

Duration: 14 hours and 56 minutes

Affected Components: Courier (Touchbase SMS and Push)

Oct 10, 00:40:51 GMT+0
Resolved - All queued messages have been processed..

Oct 10, 00:32:57 GMT+0
Monitoring - Messages are flowing again. We will continue to monitor..

Oct 10, 00:31:29 GMT+0
Identified - We found the issue. We believe it's an issue with our cloud provider. Fix is being rolled out..

Oct 10, 00:25:55 GMT+0
Investigating - Messages are being queued resulting in delayed sends..

]]> tag:status.battleground.com.au,2005:Incident/cmv1l7s4k2yru0krzjgj9ikx7 2026-10-09T23:15:13.076+00:00 2026-10-09T23:52:01.727+00:00 Delayed Messages Type: Incident

Duration: 1 day, 12 hours and 48 minutes

Affected Components: Courier (Touchbase SMS and Push)

Oct 9, 23:52:01 GMT+0
Resolved - This incident has been resolved..

Oct 9, 23:42:48 GMT+0
Monitoring - All queued messages have been processed. We will continue to monitor..

Oct 9, 23:39:24 GMT+0
Monitoring - The fix has been deployed and the queued messages are beginning to be processed again.

Oct 9, 23:26:58 GMT+0
Identified - Issue has been identified and we are working to roll out a fix. All messages that have been queued up will be sent..

Oct 9, 23:15:13 GMT+0
Investigating - We are currently investigating an issue with delayed messages..

]]> tag:status.battleground.com.au,2005:Incident/cmubdz8rei9mg0kmhx0326pll 2026-09-21T15:09:15.000+00:00 2026-09-21T15:09:15.000+00:00 API Errors Affecting Multiple Services Type: Incident

Affected Components: Twilio (SMS provider)

Sep 21, 15:09:15 GMT+0
Resolved - Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter. The issue was resolved on 09/21/26 14:28 UTC.

]]> tag:status.battleground.com.au,2005:Incident/cmtue7f9c6i2k0rqj7adaalqd 2026-09-09T17:47:18.436+00:00 2026-09-09T17:47:18.495+00:00 Messaging Services Message Send Failures Type: Incident

Affected Components: Twilio (SMS provider)

Sep 9, 17:47:18 GMT+0
Resolved - Our engineers have investigated and resolved an issue with Messaging Services. From 10:28AM PDT on Tuesday, 7/21/26 to 6:00PM PDT on Friday, 9/4/26, customers may have experienced HTTP 400 responses with Twilio error code 21620 when sending messages through Messaging Services if the media URL parameter contained a comma. The issue has been resolved and all impacted services are operating normally..

]]> tag:status.battleground.com.au,2005:Incident/cmt0unt0m41yz0rmgxy3jfhte 2026-06-18T20:11:51.999+00:00 2026-06-18T22:09:09.632+00:00 Send Pipeline Latency Type: Incident

Duration: 4 days, 21 hours and 17 minutes

Affected Components: Courier (Touchbase SMS and Push)

Jun 18, 22:09:09 GMT+0
Resolved - Send pipeline has resolved and enqueued messages are now sending properly..

Jun 18, 21:53:47 GMT+0
Monitoring - Messages are being processed while our pipeline continues to process enqueued messages..

Jun 18, 21:31:00 GMT+0
Identified - The team has identified that the most recent deployment was not the cause of the regression. The team is still working on identifying the root cause. Messages will not be dropped, and they will be processed once the fix is out..

Jun 18, 20:35:18 GMT+0
Identified - The rollback deploy will land in about 30 minutes..

Jun 18, 20:11:52 GMT+0
Identified - The team has identified a regression causing send requests to be stuck in a queued state. We have initiated a rollback to quickly resolve the issue. More updates to follow.

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